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Troubleshooting

This section provides solutions to common issues you might encounter while using the Zenta-Go platform. If you experience a problem not covered here, please consult our community forum or contact our support team for assistance.

Common Issues and Solutions:

  • Wallet Connection Issues:

    • Problem: Difficulty connecting your web3 wallet (MetaMask, Phantom, etc.) to the Zenta-Go Dashboard.

    • Solution:

      • Ensure your wallet is installed and unlocked.

      • Check your network connection and ensure you're on the correct network (e.g., Ethereum Mainnet, Polygon, etc.).

      • Try refreshing the Zenta-Go Dashboard page.

      • If the problem persists, try disconnecting and reconnecting your wallet.

  • Transaction Failures:

    • Problem: Transactions (locking tokens, unlocking tokens, claiming rewards) are failing.

    • Solution:

      • Check your wallet balance to ensure you have sufficient funds (including gas fees).

      • Check the network status for any congestion or outages. High network congestion can cause transactions to fail.

      • Ensure you are interacting with the correct smart contract address.

      • Try increasing the gas limit or gas price in your wallet settings (use with caution).

  • Dashboard Display Issues:

    • Problem: The Zenta-Go Dashboard is not displaying correctly or certain elements are not loading.

    • Solution:

      • Try clearing your browser's cache and cookies.

      • Try using a different web browser.

      • Ensure your browser is up to date.

  • Lock Period Issues:

    • Problem: Unable to unlock tokens before the lock period has expired.

    • Solution: The lock period is a fixed duration. You cannot unlock your tokens before this period is over. Check the dashboard for the remaining lock time.

Further Support:

If you've tried these solutions and are still experiencing issues, we encourage you to:

  • Visit our Community Forum: Connect with other Zenta-Go users and find solutions to common problems.

  • Contact Support: Reach out to our dedicated support team for personalized assistance.

This "Troubleshooting" section provides practical solutions to common issues users might face. It also directs them to additional support resources if needed. This is crucial for a good user experience.

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